Destination Coromandel staff and trustees would like to acknowledge the challenging time the visitor industry is facing due to COVID-19 (Coronavirus).
With the fast-changing nature of this pandemic, it is our aim to ensure all our partners in the visitor industry are kept updated to help make timely and informed decisions.
CANCELLATIONS & COMMUNICATIONS PLAN RECOMMENDATION
At this point it is important to establish a simple communications plan and as difficult as it is right now, keep long term goals in mind:
- Retain the contacts of those cancelling/deferring/postponing
- Respond with your reputation and future bookings in mind
- Be ready to invite customers to book again when travel conditions allow
Your customers will be disappointed that they can no longer visit as planned. It is important to do what you can to maintain your positive reputation, so they’re eager to book again in the future. In many instances your bookings will have been received via Travel Agents. Where possible work with these Travel Agents and Inbound Travel Operators to welcome guests back when appropriate.
We would also recommend you sign up to your local council newsletters (Thames Coromandel and Hauraki) to keep up to date with information regarding business support and event updates.
We appreciate this is an incredibly challenging and frustrating time.
Please do not hesitate to contact Destination Coromandel with any queries or concerns.
We acknowledge that there are many organizations and businesses providing expert advice across multiple industries.
Here are some clips we thought might be useful to you and your business during these unprecedented times.
Sarah Tuck - CoLiberate - Managing your own, and your team’s, well-being during this time is crucial. Supplied by WellingtonNZ
Sam Gadd - Humankind - Advice on working remotely and building a supportive and productive employee experience. Supplied by WellingtonNZ
Phillip Smith CA from nextAdvisory - Covering the immediate challenges facing clients, cashflow, subsidised COVID-19 leave and much more
For all our visitors, domestic and international, please refer to the official COVID19 Visitor Information website.
Guidelines for Hospitality
Guidelines for Hospitality during Level 4
Government Information on COVID-19 including health, travel, education, business and community issues.
NZ Government - response-package
NZ Government COVID-19: Economic Response Package information and fact sheets.
Ministry of Health - Resources
These information sheets provide resources to answer common questions about COVID-19. Resources
Ministry of Health - COVID19
Ministry of Health general advice for COVID19
Ministry of Health advice for Event Sector
Ministry of Health advice for public events and mass gatherings
Ministry of Health advice for Accommodation Sector
Ministry of Health advice for hotels and hotel staff
TIA (Toursim Industry Aotearoa)
Tourism Industry Aotearoa (TIA) Advise for operators and Visitors
TIA (tourism Industry Aotearoa)
Tourism Industry Aotearoa (TIA) response to COVID-19
MBIE - COVID19
MBIE Government sources providing guidance and support to the public as part of the response to Coronavirus
Tourism Export Council
The Tourism Export Council's (TECNZ) key role is to advocate for the New Zealand inbound tourism industry and tourism industry operators.
Managing Anxiety & Stress during COVID19
Restaurant Association COVID19 has caused significant concerns for many of our members and contingency planning is appropriate under the circumstances.
Destination Coromandel Updates
Industry Update COVID19 #1
Industry Update from Destination Coromandel COVID19 #1
Released 16th March 2020
Industry Update COVID19 #2
Events Update from Destination Coromandel COVID19 #2
Released 17th March 2020
Industry Update - COVID19 #3
Industry Update from Destination Coromandel COVID19 #3
Released 18th March 2020
Industry Update - COVID19 #4
Industry Update from Destination Coromandel COVID19 #4
Released 19th March 2020
Industry Update - COVID19 #5
Industry Update from Destination Coromandel COVID19 #5
Released 20th March 2020
Industry Update - COVID19 #6
Industry Update from Destination Coromandel COVID19 #6
Released 24th March 2020
Industry Update - COVID19 #7
Industry Update from Destination Coromandel COVID19 #7
Released 26th March 2020
Industry Update - COVID19 #8
Industry Update from Destination Coromandel COVID19 #8
Released 31st March 2020